We want you to feel completely comfortable shopping with us. If for any reason you’re not fully satisfied with your purchase, simply send us an email—no questions asked—and we’ll take care of the return process right away.
To start your return, please email us using the same address you used at checkout and include:
1-Order number
2-Full name
3-Phone number
4-Email used for the purchase
5-Delivery address
6-Confirmation that your order is within the 30-day return period
Email: support@shoffix.com
Return address: 961 Alma Dr, Norfolk, VA 23518, USA
Once we receive your email, we’ll immediately guide you through the simple return steps.
Your comfort and peace of mind matter to us.