Frequently Asked Questions

1. How can I place an order?
Placing an order on Shoffix is simple! Just browse through our website, add the products you want to your cart, and proceed to checkout. You can create an account or check out as a guest. Once you complete the payment process, your order will be confirmed and shipped to you.

2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, etc.), PayPal, and other secure online payment options.

3. How long will it take to receive my order?
Orders are processed within 1-2 business days. Shipping times vary depending on your location, but most orders are delivered within 5-7 business days.

4. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you wish to change or cancel your order, please contact our customer service team as soon as possible at questions@shoffix.com. Once an order has been shipped, it cannot be modified or canceled.

5. Do you offer international shipping?
Currently, we offer shipping within the United States. We are working on expanding our services internationally, so stay tuned for updates!

6. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress on the carrier’s website.

7. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not, we offer a 14-day return window for products purchased on our website. To learn more about our return policy, please visit our Return Policy page.

8. Do you offer refunds for opened products?
In general, we require that at least half of the product remains in the original packaging to qualify for a return. For specific details, please contact our customer service team at questions@shoffix.com.

9. Are your products safe for pets?
Yes! We carefully select our products to ensure they are safe and beneficial for your pets. All items are sourced from reputable manufacturers and undergo rigorous quality checks before being added to our store.

10. How can I contact customer service?
If you have any questions or need assistance, you can reach our customer service team by email at questions@shoffix.com